Connect With Your Round-the-clock Monitoring Agents
Whenever your home alarm system in Gainesville goes off, your 24-hour monitoring experts will instantly act. Their first move is to validate your alarm, and that involves reaching out to you. The procedure they follow is based on the sort of emergency. For example, when a medical emergency occurs, a single effort will be made to reach you before help is dispatched. If you’re dealing with a break-in - the most frequent kind of alarm - a monitoring agent will follow these procedures to reach out to you:
- An attempt will be made to communicate with you through the touchscreen interface. You will typically be requested to provide a passcode.
- If that is not successful, a call is made to your primary contact number.
- A secondary number or your first contact person is called next.
- If you still can’t be reached, local law enforcement officers are sent.
- Your monitoring specialists will try to reach you again after emergency personnel are contacted.
If you're not in a position to communicate with the monitoring team, don’t fret. Help will still be deployed even when you're not able to verify the emergency.
Get prepared for any emergency with a Vivint home alarm system in Gainesville
Get prepared for any crisis with a contemporary home alarm system in Gainesville from Vivint. Dial (352) 922-3696 to start designing your home’s defense today.